Refund Policy
Last updated: 20 August 2026
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1. Website packages (monthly billing)
- Because website packages are billed monthly for work and hosting already provided that month, we don't offer refunds for a month already billed, whether or not you used the full month.
- If you cancel, your plan simply won't renew for the next billing cycle — see our Cancellation Policy for how that works.
- If we made an error — for example, billed you twice by mistake, or a site was never delivered as scoped — we'll refund that specific amount in full.
2. Apparel orders (mugs, shirts, caps)
- Apparel is custom-printed or embroidered per order, so once production has started, orders generally can't be cancelled or refunded simply due to a change of mind.
- Before production starts (i.e. before you approve the final design proof), you can cancel for a full refund of any amount paid.
- If an item arrives faulty, damaged, or meaningfully different from the approved proof (wrong size, wrong item, misprint), we'll replace it or refund it — see "Faulty or incorrect items" below.
3. Deposits
Deposits paid to begin a larger website project or an apparel production run are generally non-refundable once work or production has started, since they cover time and materials already committed. If a project is cancelled before any work begins, the deposit will be refunded in full.
4. Faulty or incorrect items
If something we've delivered is genuinely faulty or doesn't match what was approved — a broken website feature that was part of the agreed scope, or a printing defect on apparel — let us know within 7 days of delivery with photos or a description of the issue, and we'll fix, replace, or refund as appropriate.
5. How to request a refund
Message us on WhatsApp or email with your name, what was ordered, and the reason for the request. We aim to respond within one business day and resolve valid requests promptly.